Do you charge just to look at it?

No. The quote is free, and free to walk away from.

Can you get my files back?

It depends on the drive. If it is a software problem the files are usually fine; if the drive has physically failed, that is specialist work and we will tell you honestly rather than experiment on the only copy you have.

Do you work on Apple computers?

Tell us the model and we will tell you honestly whether it is something we can take on.

Message us and ask. It depends on the job and where you are.

Do you guarantee the work?

Ninety days on the work done and on parts we supplied.

Is my device insured while you have it?

Yes. Customer devices are insured while they are at our Wakefield workshop. They are stored securely and handled with care, and if one were ever lost or damaged through our fault, we would repair it, replace it or pay its fair value.

Card, contactless, cash or bank transfer, or pay with Klarna. Contactless includes Apple Pay, Google Pay and the Klarna Card. To pay with Klarna, ask us for a secure payment link. It also takes card, Apple Pay and Google Pay.

✳ GUIDE · LXKEY PCS WAKEFIELD

Laptop won’t charge? Simple checks to try first

Most charging faults are the charger, the cable or the port, and some are not faults at all. Work through these before paying anyone.

Checks you can do yourself

Try another wall socket, plugged straight in rather than through an extension lead.
Look at the charger. If it has a light, is it on? Check the whole cable for kinks, splits or a loose join at either end, and make sure the mains lead is pushed fully into the power brick.
Look into the charging port with a torch. Fluff, grit or a broken-off piece of plug inside it stop a good connection. Do not dig at it with anything metal.
Use the right charger. A lower-wattage charger, or a phone charger on a USB-C laptop, may charge very slowly or not at all while the laptop is in use.
"Plugged in, not charging" in Windows is not always a fault. Many laptops have a battery-care setting (often in the maker's app, such as Lenovo Vantage, MyASUS or Dell Power Manager) that stops charging at 60 or 80% to protect the battery.
Check the battery's health. In Windows, open Command Prompt and run powercfg /batteryreport. It saves a report showing how much the battery holds now compared with when it was new.

Stop using it if

The case, trackpad or keyboard is bulging or lifting: the battery may be swelling. Switch it off, unplug it and do not charge it.
The charger or port gets hot, smells of burning, or sparks.

When it needs a repair

If a known-good charger does not work either, it is usually the charging port or DC jack, the battery, or occasionally the charging circuit on the board.

One we had: an HP laptop where the end of the charger plug had snapped off inside the port. We got the broken piece out without bending the pin inside, tested it with a known-good charger, and it charges normally again. No new port needed.

Charging port and battery replacement both have labour prices on the price list. More on the laptop repair page.

Want us to look at it?

Drop-off is by arrangement at 141 Lawefield Lane, Wakefield, WF2 8SX. Message first with the device and what it is doing, and you get a free quote before any work starts. No charge if you decide not to go ahead, and a 90-day warranty on the work and any parts we supply.

Get a free quote Call or text 07539 579836 · How drop-off works

Updated 12 November 2026. More guides